This article helps you log in to Services for the first time, as well as change your login method, reset your password, and request access from your admins. Let's dive in!
The first time you log in to Services, you may or may not need to set a password.
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If you have previously set a password in any other Planning Center product, that password will work everywhere. On the login page, enter the email address your administrator used to set up your profile, and use the password you previously created.
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If you have not previously set a password in another Planning Center product, select the Need a password? button below the email and password fields on the login page. Enter the email address your administrator used to set up your profile, and Planning Center will send a verification code to that email address. After entering the code, you'll be able to create a password and log in.
You will stay logged in until you log out, or after two weeks of inactivity.
Tip
Enable two-step verification to add an extra layer of security to your account!
Follow the steps below to change the email or phone number you use to log in to Planning Center.
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Go to the login page. (If you're currently logged in to Planning Center, select your profile picture or initials from the toolbar and choose Log out.)
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Select the Need a password? button.
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On the Password Reset page, enter the email address or phone number you use to log in to Planning Center.
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Select Send Code.
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Once you receive the verification code, enter it on the Password Reset page.
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Select Continue.
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For accounts with two-step verification enabled, select the Update password for this account button and follow the steps to change the password.
For accounts without two-step verification enabled, check the box next to the accounts that need a new password and then select the Update password for selected accounts button. If your email address or phone number is shared with other people, only check the boxes with your name.
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Enter and confirm your new password.
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Select the Reset password button.
Tip
If you encounter an error while resetting your password, clear your cookies and cache, and follow the steps above again. Be sure not to copy and paste any information, because that can insert hidden characters!