SongSelect by CCLI Integration

Created on:
Updated on:

The SongSelect integration allows you to import lyrics and chord charts from your SongSelect account directly into Services. A paid SongSelect account is required.


Only Administrators can enable SongSelect, but once it's enabled, any Editor can add lyrics or chord charts to arrangements. Editors can check integration settings, but they cannot enable or disable the integration.

Enable the Integration

Go to the Songs page, click the gear icon menu, and choose Song File Integrations.


To enable the integration:

  1. Select Set up , and then click Done.

  2. Enter your SongSelect Username and Password, and select Continue.

  3. Click the Allow button to link the accounts.

You'll then be taken back to Planning Center, where you'll see a confirmation message that the integration was successful.

Adding SongSelect Charts to Songs

Once you've enabled the integration, you can import SongSelect charts in two ways.

  • When you add new songs, arrangements, or keys, check the option to import from SongSelect

  • With an existing song, click the + button in the Files section of an arrangement

add file_arrow.png

Select the SongSelect tab.


If you didn't enable the SongSelect integration earlier, you can enable it here.

  1. If there are no lyrics in the Lyrics & Chords editor, you can check a box to import lyrics as plain text.

  2. Choose a key to import a specific chord chart.

  3. Click Submit to begin importing your files.


SongSelect only enables regular Chord Charts to be imported through this integration. If your SongSelect subscription includes other types of files, like Lead Sheets, you'll have to download those directly from SongSelect's website, and then drag those files onto an arrangement page to upload them.

Need a Capo version for a key? Get those by setting up Alternate Keys.

SongSelect Error Messages

There are a few different errors that can happen when using the CCLI SongSelect integration. Here are some examples and how to resolve them.

Token Failed or Token Revoked

Token Failed or Token Revoked errors typically happen when your login information for SongSelect has changed. These errors can be fixed by having your Organization Administrator log into the account, disable the integration and then reenable it.

Copy Limit Exceed or Permission Denied

If you're receiving Copy Limit Exceeded or Permission Denied errors, there's probably an error with your SongSelect account.

Copy Limit

SongSelect subscriptions only allow a certain number of chord charts to be downloaded or printed every year, and this is called your copy limit. Every time you add a chord chart from SongSelect to your Planning Center account, that is counted as one copy from your copy limit.

If you've exceeded your copy limit, SongSelect's support team can give you the next steps that you need to get your integration up and running again.

Permission Denied

This error is used for a few things, so it's hard for us to be sure of what may be the problem, but SongSelect will be able to tell you why this has happened.

It could be one of these issues:

  • If it's an an issue with your login, instructions in the Token Failed or Token Revoked section can help you resolve this.

  • It could be an issue with your SongSelect subscription level changing, and you no longer have access to the same types of files that you could access before.

  • It could be an issue with your Copy Limit.

SongSelect Isn't Responding

This error means that the SongSelect website is not responding. This could be for a number of reasons, including too much traffic or a problem with their web servers.

In any case, the issue can only be fixed by the SongSelect team. If you just wait an hour it will often resolve itself, but you can also reach out to SongSelect's support team to let them know that their integration with Planning Center is not responding.

Chart Not Available

This error means the chord chart is either not available within SongSelect, or that the chord chart does exist within SongSelect but has not been made available to us through the SongSelect API (which is how chord charts are shared to Planning Center Services from SongSelect).

If you are getting this error, you can download the charts directly from SongSelect and manually upload those charts to the song of your choice.

Server error, Internal server error

You'll need to contact Song Select for help resolving this kind of error. They can be reached at CCLI Support.

None of the above errors are what I'm seeing

If this is the case, please contact the support team and let them know the type of error that you're receiving, and they'll be happy to look into it with you.

Was this article helpful?
144 out of 346 found this helpful