The more emails a person receives, the more likely they are to ignore them. Today's update reduces the number of emails we send by bundling similar messages together! The two types of emails that are now consistently bundled are Blockout Notifications and Accepted Request Notifications.
Team Leaders have the option to receive notification emails when their team members block out dates. If a team member blocked out multiple dates from the full website, the leader would receive a bundled blockout notification. If, however, they blocked out dates in the mobile app, or submitted them one at a time from the website, the leader would get a separate email for each. Now no matter where dates are blocked out, Services will wait 5 minutes and send one notification email with everything blocked out during those 5 minutes.
Accepted Requests Notifications
Team Leaders also have the option to receive notification emails when their team members accept or decline scheduling notifications. If a team member used the Accept All button on the website or mobile app, the leader would receive a bundled notification. If, however, they accepted them individually, the leader would get a separate email for each. Now no matter how requests are accepted, Services will wait 5 minutes and send one email.
Decline notifications have not changed, and are never bundled. When someone declines, the leader usually gets an email with a list of people they can schedule instead. If we bundled those, the leader might not notice there were multiple positions to fill within one email.
Scheduling Requests Notifications?
When we released this feature, it also bundled Scheduling Request notifications, but those are no longer bundled. You can still manually bundle Scheduling Request notifications by sending them from the Matrix.
Fewer Emails, More Responses
By reducing the number of emails you receive, each message should retain more of its importance and is less likely to get lost in the shuffle. We hope this increases the number of responses, makes it easier for you to stay organized, and ultimately allows you and your team to focus more on ministry and less time in your email.