Setting Up and Responding to Text Notifications

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Most users can receive text message notifications when emails are sent to them. To receive text messages, you need to have a mobile number in your Services profile with the correct carrier selected and a valid email address where the full text of the email will be sent.

Users can also respond to text messages to accept or decline scheduled requests.

Verizon has stopped supporting text notifications.  Verizon users should install the Services app on their phones so that they can get push notifications through the app.

Why specify a mobile carrier?

In order for text messaging to be a free service, Planning Center uses the SMS Gateway provided by each cell company, which is why you must set the cell carrier correctly for texting to work. This allows Planning Center to send a regular email to an address like number@cellSMSgateway.com, which the cell company then converts to a regular text message.

Unfortunately, many cell companies outside the US, especially in Australia, do not offer SMS Gateways and therefore can't use our text messaging features. If your cell company is not in the list, it is most likely not supported. However, if you find your cell company does use a standard SMS gateway and isn't in our list, please email support@planning.center with the SMS gateway information, and we can try to verify it with you and add it to our list.

Edit Notification Settings

To update your own text settings, click your name in the upper right corner of any Services page, and then click profile.

Access profile

You can change another person's text settings if you have Scheduler or higher permissions for your account, and you know which mobile carrier the person has.

To update another person's settings, search for a person's name from the People tab, and then click the name to go to the person's profile

From the Text Notifications section of the Communications tab, select the types of notifications that the person will receive.

Only users with Scheduler permissions or higher will see the Scheduling Replies checkbox.

Edit Mobile Information

To edit a person's mobile information, click the Edit button in the Text Notifications section of the Communication tab.

Edit the person's email and mobile phone information in their profile, as needed.

Add a Mobile Number & Carrier
  1. In order to send a text message, the person must have an email address in their profile.
  2. Choose Mobile as the phone number type, and choose the mobile carrier.
  3. If you want to add an additional mobile number, click the + in the Phone Numbers section.

If there is more than one mobile number listed, make sure that the preferred number is marked with a star.

Responding to Scheduling Request by Text

There are two ways to respond to a scheduling request, depending on the mobile carrier that you have.

If your carrier is shown in the list below, you will receive a request to respond by text; otherwise you will receive a request to respond by short link.

Carriers That Allow Text Replies

The following carriers allow text replies:

  • AT&T
  • Boost
  • Cricket
  • InlandCellular
  • Ntelos
  • RogersWireless
  • US Cellular
  • Virgin

Text Message Scheduling Request

Some mobile carriers support replying directly back to the text message in order to confirm. These notifications will include information about the date and position you are scheduled for.

Responding to A Scheduling Request via Text Message

 Respond to the message by typing ACCEPT or DECLINE.

You can also reply STOP to disable any further text notifications.

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