Archive, Delete, and Restore People

Created on:
Updated on:

If a user in your account doesn't need to be scheduled or emailed any longer but still needs to exist for reference purposes, you can archive them. This person will no longer be able to log in. 

If you've archived a person, you can easily find and restore the person.

Who can archive, restore, and delete?

In order to archive, restore, or delete you must at least be at least an Administrator.

Folder and Service Type Administrators can only archive people whose highest permission is Viewer or Scheduled Viewer, but they can restore anyone.

If you want all Administrators to be able to delete anyone and not just those they have created, an Organization Administrator can change the setting.

Archive (or Delete) a Person

You should almost always choose to archive for these reasons:

  • Archiving will prevent people from accessing the site, unassign them from teams, and prevent them from being emailed, while still holding their history and records in your account for reference purposes.
  • Archived people don’t count as team members in your Services account, and if you restore them, their team assignments and tags are restored. (Their permissions will be reset, however.) Archiving people who aren't currently active allows you to add more people without upgrading or to downgrade your account.
  • Archiving retains a person's scheduling history. When you delete a person, it removes them from any past plans they were scheduled in, so you should only delete people who have never been scheduled.

From the Details tab in a person's profile, click Archive (or Delete forever), and then confirm it.

Click Archive (or Delete) from the Details tab

Filter for Archived People

To find all archived users in your account, you can filter for archived people from the People tab on the People page.

  1. Open the Filter sidebar, and select the Permissions tab.
  2. In the Permissions (Highest) section, choose Exactly in the first dropdown.
  3. In the second dropdown, choose Archived.

A new permissions filter is added to the filter bar, and the list of archived people is displayed.

To see all archived people in the account, delete any other filter options, so your permissions filter is the only one applied.

Access an Archived Person's Profile

You can find an archived person's profile by filtering for a list of archived people and choosing the person from the list.

You can also search for an archived person using the Add Person button in the top right of the page when the People tab is selected.

Type the person's name into the search box, and then select the name.

Do not select Create a new person... unless you want to create a new profile with someone of the same name.

Select View archived profile to be taken to the person's profile.

Restore a Person's Profile

Access the person's profile, and then from the Details tab, select Restore and confirm it.

Restore their account

When you restore an archived profile, their general permission is set to Scheduled Viewer, and any folder or service type permissions they might have had previously are lost and become Same as Parent.

Was this article helpful?
143 out of 211 found this helpful