Link Accounts from Multiple Churches

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If you use Planning Center with multiple churches, you can access all of your profiles with a single login by linking them together. Linked accounts allow you to:

  • Easily switch between them without having to log out and back in each time.

  • Update your contact information in all of your profiles at once.

  • Open links from emails in the correct account.

  • View schedules for multiple churches on My Schedule.

Any accounts you want to link will need to have the same first and last name, password, and at least one email address or phone number in common.

View Schedules for Multiple Churches

When you are scheduled for multiple churches, your Schedule shows which church that commitment is with.

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When scheduled for the account you're not viewing, you'll see the account name above the plan card. If you are scheduled in one account, it will show that you have a conflict in the other church!

Blockout dates, however, can be specified to one church or to all linked churches.

Tip

If you link your accounts, Services generates conflicts for the linked churches. They will only see the conflict when trying to schedule you for a time you're already scheduled in another church; the conflict is not shown in any other place.

Update Profile Information

To link your accounts, you may need to update the information on your profile. To do so, go to your profile and choose Edit profile from the Actions menu.

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You can edit your profile information in this box to make sure it matches your other accounts.

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  1. Your first and last name should match across all of your accounts.

    Tip

    If you prefer to be called by a Nickname, enter it as your First Name in your accounts. If you need your legal name to be noted in any of them, add it in the Given Name field and it won't affect your login!

  2. You can have multiple email addresses and phone numbers in your profile, but at least one must be consistent across all accounts you want to link.

Click Save to update your profile.

Reset Your Password

Go to the password reset page or log out of Planning Center on all of your devices and then click Need a password on the login page.

Send Password Reset Email to Team Members

You can manually send a password reset email to someone with a Services profile.

Go to their profile, and from the Communication tab, click Send Password Reset Email, and then click Yes.

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An email with reset instructions will be sent!

Enter your email address or phone number when prompted, and then click Send Code. If you're linking multiple accounts, use the email or phone number they have in common.

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You will receive an email or text with a verification code. Manually enter the code or click the link in the email or text to go to the verification page, where the code will already be entered.

Make sure that the verification code is entered correctly, and then click Continue.

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If your email or phone number is used for multiple profiles and organizations, you'll see those listed.

  • Check the boxes next to the organizations you want to reset your password for.

Caution

If your email address or phone number is shared with other people, only check the boxes with your own name. Checking someone else’s name will reset their password. If you do reset someone else’s password by accident, they’ll receive an email letting them know it’s been changed and how to fix it.

  • Enter a strong password, confirm it, and then click Reset my Password

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Congratulations, your password is reset!

Choosing a Strong Password

Planning Center stores a lot of sensitive, personal information, such as donation records, background checks, medical notes, prayer requests, and information on children. Protecting this data is vital to your church, so strong passwords are a big piece of that overall security picture.

Many people use a password manager to store their passwords in a secure place, some paid (1Password, Dashlane) and some free (LastPass).

Tip

Password requirements help ensure data remains secure.

Our password strength meter doesn't require a specific number of special symbols or numbers; instead, it tests the overall strength of your password. So, while randomly generated characters usually work, long, memorable phrases can be used as well.

Table 3. Strong password examples

Password

Why it’s strong

LargeGoofyHats

A simple, memorable phrase

SixFeetApart!!

Anything memorable works

89#%&62A4x

Short, but complex and non-patterned

llamas and chimps

Use any characters - even spaces!


Table 4. Weak password examples

Password

Why it’s weak

Password

The world’s most awful password

Dogsdogsdogs

Repetitive, too easily cracked

zxcvbnm,

The bottom row of the keyboard

Abraham Lincoln

Names are easy to guess


Troubleshooting: Reset Password

If you get an error while resetting your password, use one of the steps below to fix it.

  1. Delete old verification code emails.

    For security, verification codes will expire after a short time period.

  2. Clear your browser's cookies.

  3. Use this link to reset the password.

  4. Click the new link in the new email.

. Additional tips:

  • Manually enter information.

    Don't copy and paste!

    Sometimes a space will slip in before or after your login information, so re-enter your login and password.

  • Try a secondary email or phone number.

    An administrator or adult in your household may have made changes to your profile on your behalf, including the contact info you use for logging in. If you have a secondary email or phone number in your profile, try logging in with that instead.

Tip

Still no luck? Contact your church to make sure your profile is still active.

Link Accounts

When you log in, you can see all the accounts your login information is associated with. Accounts with the same first and last name, password, and the email address or phone number you entered are in a box, which means they're eligible to be linked.

If they're not linked already, you'll see a button to Link these accounts.

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Tip

Accounts listed separately have a first or last name that is spelled differently and cannot be linked. To link them, log in and change the names to match in your profile.

Notice

If you recently joined a new church and you don't see it listed in your available church accounts, contact your church to request a new welcome email and make sure they used the correct names and email/phone number when creating your profile. Use the link in the new welcome email to reset your password to match your other accounts and log in again.

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When you click Link these accounts, the linking option will disappear.

Choose one and log into it to complete the process.

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Now you'll be able to toggle accounts from the profile dropdown in the upper right. Click the dropdown to choose a linked account.

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Tip

Click the “unlink” option to instantly unlink your accounts and remain logged in to the one you’re currently using. If you change your mind, you can re-link them when you log in again.

My Linked Account Disappeared!

If you only have a single contact listed in your profiles (one email address with no phone number or one phone number with no email) and that contact information is removed from any one of your accounts, it will be removed from all of your accounts and cause them to unlink for security.

You won’t be able to log back into those accounts until the contact information is restored in each one. You’ll still have access to the account you’re currently logged into, but make sure to re-add your contact info to your profile before you log out of Planning Center.

To regain login access, contact each church and request they re-add your contact information to your profile. Once your email address or phone number has been restored in each account, you can log in and relink them.

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