Services Introduction for Team Members

Planning Center Services is an online system that allows you to manage your schedule, update contact information, and access plans and files.

Tip

If you cannot log in, follow the steps in this article.

You can access Services from the web or the mobile app on your phone or tablet.

Notice

This article is primarily for Services Viewers. If you're a Team Leader or Administrator, see the Getting Started articles.

Watch our introduction video on accessing Services from the mobile app, and read on to learn how to make the most of your account and know what to expect!

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How do I access the mobile app?

With the Services mobile app, you can manage your schedule or prepare for your service. You can install the Services mobile app to your device from:

• Apple App Store

• Google Play

What can I do in Services?

You can manage your schedule, update your information, and access service information from the Services web or mobile app.

Manage the schedule for yourself and your household from your My Schedule page.

• Accept or decline scheduling requests.

• Sign up for open positions.

• Block out dates that you know you will be unavailable to serve.

Update personal information from your profile.

• Manage your scheduling preferences.

• Update your contact information and profile picture.

• Reset your password.

• Set up text messaging.

Access plans and files.

• If your church give you access, you can view service plans and related files, like chord charts, documents, or mp3s.

• If you need to access to services and files and don't have the correct permissions, contact your team leader.

You can also access your schedule through Church Center.

Get Help and Support

Our Support Team is always here to help! Use the ? at the top right of every page to find articles or open a ticket with Support.

When you click that, you'll see this helpful dialog box.

1. Suggested articles will give suggestions based on the page you're on when you click the question mark.

2. Click browse our documentation to be taken directly to our online manual. You'll be able to see all of our help articles and open them from there.

3. Type in what you're looking for. This will search our online manual and return articles on that topic.

4. Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.

Phone Calls

We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.

However, if you do need a phone call, you can schedule one when you open a ticket.

Organization Administrator Requests

These requests to Support can only be made by Organization Administrators:

• Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)

• Request promotional pricing (legacy plans, church plants, Giving contract promotion)

• Gain access to anything that was created and managed by someone else in the account

• Restore or fully delete a canceled account

• Disconnect a Stripe account

• Request access to Giving (if there are no current Giving Administrators in the account)