Set Up Reminder Emails

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Set up reminder emails to send automatically up to ten days before a time people are scheduled to, so they remember their assigned position! Reminder emails are managed from the plan time and sent from the person who receives scheduling responses.

  • Reminders are sent from the person assigned to receive the scheduling response:

    • Current Scheduler is the person who placed the team member in the position in the plan or template.

    • All Team Members defaults to the first person added as a team leader.

  • Reminders are not sent to declined people but only to confirmed and unconfirmed people.

  • Reminder emails are sent out at 10 a.m. local time on the day they are scheduled, even if other emails have not been sent. If a reminder is sent before a scheduling email is sent, the team member can access the plan and respond.

  • You can customize reminder emails by adding information to the plan notes. Any plan notes assigned to a team are included in that team's reminder email.  

Edit Reminders for Specific Teams

When you set up a time for a plan, you can also set reminders for teams assigned to that time.

To edit reminders for existing times, select the time in a plan.

Update your reminders.

Save your changes.


Any reminders scheduled to be sent on the same day will be condensed into one reminder notification so that people assigned to more than one team won't receive a separate notification for each team.

Disable Reminders

To turn off reminders for specific teams, edit the time and change the reminder settings for the team to No Reminder.

To turn off all reminder emails for a service, click the Times dropdown and select Disable Reminders.

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You'll have the option to update only this plan or all future plans.

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