Setting Up Backup Teams

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If you have people you want to schedule only when your regular team members are unavailable, you can use a combination of Tags and Needed Positions to set this up.

  1. Assign tags to your backup people.

  2. Only assign your primary people to your team.

  3. When your primary people are all busy, search for your backup people using tags.

Assign Tags to Backup People

From the gear dropdown in the People tab, select Edit Tags.

settings_edit tags_arrow.png

In the Tags page, create a tag for each position, and then assign backup people to that tag.

people tags_arrow.png

Assign Primary People Directly to Teams

In order for the Backups to be scheduled when primary people are unavailable, the team cannot be a tag team.

From any plan in your service, edit your Team and make sure to uncheck Tag Team in the Team settings.

tag team_arrow.png

Then edit your positions on the team in the Members tab, and add only your primary people for that position. Don't add any of your backup people.


When scheduling, use needed positions to schedule your team.

Schedule Backups When Needed

If the regular team members have scheduling conflicts, you can schedule your backup people using the tags that you assigned.

In the team dropdown, click Add People.

add people_arrow.png

In the Guest tab, click Filter.


Filter the list by the tag that's assigned to the people you want to schedule.

filter by tag_numbered.png
  1. Choose the tag from the tag group dropdown.

  2. Click to see the list of people assigned to the tag.

Schedule the people to the plan.

  1. Select the people you want to schedule.

  2. Make sure that the team and position are correct.

  3. Click Add to schedule the people to the team.

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