Planning Center records every email sent and received through the system for three months. You can check your email history to make sure that everything was delivered.
View your sent and received email history from the Communication tab in your profile.
Select your profile image in the upper right corner of any page to access your profile.
Select the Communication tab to view emails you've received and emails you've sent from Planning Center.
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Choose to view Received or Sent messages.
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Select a message to view its contents.
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Select to load the next 10 messages.
Only people with Scheduler permissions or higher can send emails from Services.
View a list of the emails sent to a person through Planning Center, including those that are undelivered, from the Communication tab on their profile.
If you see an email highlighted in red, open it to see if the email failed or was dropped. Hover over the status to view the reason for the failure.
Tip
To learn more about what specific error codes entail, check out Email Error Codes.
If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, check in Planning Center People to make sure their email address isn't blocked.
If they still do not receive emails after unblocking their email address, contact support for additional troubleshooting by selecting the ? in the top right corner of the product.