View Communication History

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Planning Center records every email sent and received through the system for three months. You can check your email history to make sure that everything was delivered.

You can view your sent and received email history from the Communication tab in your profile.

Select your profile image in the upper right corner of any page to access your profile.

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Select on the Communication tab to view emails you've received and any emails you've sent from Planning Center.

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  1. Choose to view Received or Sent messages.

  2. Select a message to view its contents.

  3. Select to load the next 10 messages.

Only people with Scheduler permissions or higher can send emails from Services.

Undelivered Emails

You can see a list of all the emails a person has received through Planning Center from the Communication tab on their profile page.

Open an email highlighted in red to see if the email failed or was dropped, and hover over the status to view the reason for the failure.

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Tip

To learn more about what specific error codes entail, check out Email Error Codes.

If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, try these things:

  • Check Planning Center People to make sure their email address isn't blocked.

  • Ask the person to follow the allowlisting instructions below.

If neither helps, contact support by selecting the ? in the top right corner of the product.

Allowlisting Emails

Allowlisting an email tells your email provider to place emails from specific senders into your inbox rather than marking those emails as spam. Doing this will help you and your congregation avoid going through your spam or junk folder to find emails from Planning Center.

Allowlisting may look a little different in each email provider, but the basic process involves adding these domains to your address book:

Select your email provider to learn how to allowlist domains in your email account:

After allowlisting those domains, Planning Center emails will always appear in your inbox, and these important emails won't slip through the cracks!

Respond to Scheduling Requests

When viewing emails from your profile, you can respond to scheduling requests in emails sent to you.

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Notice

When you are viewing emails sent to other users, links in the email won't work.

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