Reset Your Password

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Go to the password reset page or log out of Planning Center on all of your devices and then click Need a password on the login page.

Send Password Reset Email to Team Members

You can manually send a password reset email to someone with a Services profile.

Go to their profile, and from the Communication tab, click Send Password Reset Email, and then click Yes.

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An email with reset instructions will be sent!

Enter your email address or phone number when prompted, and then click Send Code. If you're linking multiple accounts, use the email or phone number they have in common.

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You will receive an email or text with a verification code. Manually enter the code or click the link in the email or text to go to the verification page, where the code will already be entered.

Make sure that the verification code is entered correctly, and then click Continue.

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If your email or phone number is used for multiple profiles and organizations, you'll see those listed.

  • Check the boxes next to the organizations you want to reset your password for.

Caution

If your email address or phone number is shared with other people, only check the boxes with your own name. Checking someone else’s name will reset their password. If you do reset someone else’s password by accident, they’ll receive an email letting them know it’s been changed and how to fix it.

  • Enter a strong password, confirm it, and then click Reset my Password

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Congratulations, your password is reset!

Choosing a Strong Password

Planning Center stores a lot of sensitive, personal information, such as donation records, background checks, medical notes, prayer requests, and information on children. Protecting this data is vital to your church, so strong passwords are a big piece of that overall security picture.

Many people use a password manager to store their passwords in a secure place, some paid (1Password, Dashlane) and some free (LastPass).

Tip

Password requirements help ensure data remains secure.

Our password strength meter doesn't require a specific number of special symbols or numbers; instead, it tests the overall strength of your password. So, while randomly generated characters usually work, long, memorable phrases can be used as well.

Table 7. Strong password examples

Password

Why it’s strong

LargeGoofyHats

A simple, memorable phrase

SixFeetApart!!

Anything memorable works

89#%&62A4x

Short, but complex and non-patterned

llamas and chimps

Use any characters - even spaces!


Table 8. Weak password examples

Password

Why it’s weak

Password

The world’s most awful password

Dogsdogsdogs

Repetitive, too easily cracked

zxcvbnm,

The bottom row of the keyboard

Abraham Lincoln

Names are easy to guess


Troubleshooting: Reset Password

If you get an error while resetting your password, use one of the steps below to fix it.

  1. Delete old verification code emails.

    For security, verification codes will expire after a short time period.

  2. Clear your browser's cookies.

  3. Use this link to reset the password.

  4. Click the new link in the new email.

. Additional tips:

  • Manually enter information.

    Don't copy and paste!

    Sometimes a space will slip in before or after your login information, so re-enter your login and password.

  • Try a secondary email or phone number.

    An administrator or adult in your household may have made changes to your profile on your behalf, including the contact info you use for logging in. If you have a secondary email or phone number in your profile, try logging in with that instead.

Tip

Still no luck? Contact your church to make sure your profile is still active.

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