Service Planners make sure everything is in the order of service! They collaborate with other team leaders to add announcements, worship, message elements, and team members to ensure the service runs the way it's intended. This overview will help you become familiar with some features of Services that will help you streamline your process.
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To learn how to set up your account to start planning your services, watch Planning Center University.
Every church has their own way of planning services. Before you dive into a plan to add your order of service, think through how you want to organize those plans. Service Types hold all the plans in one place. Here are some ideas to get you started:
If you're the first Administrator, you can set up your account by following our Getting Started guide.
Are there multiple services happening? If so, they need their own plans. Create Service Types based on the services happening on campus:
Creating Service Types for each service helps you organize teams in the correct place and gives access to the right people.
If your future services look similar to the one you're creating, export the plan as a template, so you can quickly import it to other plans in the future.
If there's more information you want team members to know outside of what's already included in the plan, add a file or note.
This section is not for media or song files that need to be used in service. Chord charts can be added to songs, and sermon slides can be added to media.
You can communicate with the teams scheduled to the plan in different ways:
Regardless of how you communicate, make sure you communicate clearly and often! Many team members may not have the same knowledge as Services like you do, so help them find the information they'll need!
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Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.
We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.
However, if you do need a phone call, you can schedule one when you open a ticket.
These requests to Support can only be made by Organization Administrators:
Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)
Request promotional pricing (legacy plans, church plants, Giving contract promotion)
Gain access to anything that was created and managed by someone else in the account
Restore or fully delete a canceled account
Disconnect a Stripe account
Request access to Giving (if there are no current Giving Administrators in the account)