Planning Center University and the Slack Community offer many great ways to set up your account and use the features in Services.
If you are a volunteer at your church with a question specific to your church, contact your ministry leader directly.
The Planning Center Communities are great ways for churches to share advice and connect. They are for strategizing with other church members, not for support.
If you have a part in implementing any Planning Center product at your church, sign up on Slack or Facebook and join the conversation!
If you get stuck and need a hand, Planning Center's support team is always here to help! Use the ? question mark icon in the toolbar to open the Help and support sidebar.
From here you can:
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Search online documentation for an instant answer to your question. The toolbar also suggests help articles based on the page you are currently viewing.
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Access getting started resources or jump into Planning Center University (PCU). You can also connect with other Planning Center customers in the customer communities and see what's new by checking out the changelog.
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Connect with a support agent for one-on-one help. You can email them directly from the toolbar, or schedule a phone call if you prefer.
When using the mobile app, tap your profile picture, followed by Help, to access online documentation or open a ticket with support.
The following requests to Support can only be made by organization administrators:
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Data removal or corrections you can't make yourself (undo old CSV imports, iCal imports, etc)
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Request promotional pricing (legacy plans, church plants, Giving contract promotion)
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Gain access to anything that was created and managed by someone else in the account
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Restore or fully delete a canceled account
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Disconnect a Stripe account
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Request access to Giving (if there are no current Giving administrators in the account)