If you're a Scheduler, Editor, or Admin, Planning Center University and the Slack Community offer lots of great ways to set up your account and use the features in Services.
If you are a volunteer at your church with a question specific to your church, we recommend you contact your ministry leader directly.
The Planning Center Community on Slack is a great way for churches to share advice and connect with each other using chat. It's for strategizing with other church members, not for support.
If you have a part in implementing any Planning Center product at your church, sign up here and join the conversation!
When you click that, you'll see this helpful dialog box.
Suggested articles will give suggestions based on the page you're on when you click the question mark.
Click browse our documentation to be taken directly to our online manual. You'll be able to see all of our help articles and open them from there.
Type in what you're looking for. This will search our online manual and return articles on that topic.
Send an email to our Support Team. For the most efficient support, be sure to include specifics about what you're working with. When you submit your questions from here, we receive lots of information about your account, including the page you're viewing, which allows for fast and accurate support for your request.
We're dedicated to getting you an email response within an hour whenever we can. We look into the issue in detail, ask for help from other seasoned members of the team, or even consult a developer, if necessary. This type of direct assistance and shared knowledge isn't available when on the phone.
However, if you do need a phone call, you can schedule one when you open a ticket.